Frequently Asked Questions
Questions frequently asked by our customers
We offer a wide range of packaging materials, including cardboard boxes, bubble wrap, packing tape, poly mailers, packaging foam, and more. You can find materials suitable for various shipping and packaging needs.
Yes, we provide custom packaging solutions. You can discuss your branding requirements with us, and we’ll work to create personalized packaging materials that align with your brand’s identity.
The minimum order quantity for customs packaging varies depending on the type of packaging and design complexity. Contact our team to discuss your specific needs, and we’ll provide you with a tailored quote.
Here’s an overview of the steps you’ll take when shopping with us:
- Select your desired product and add it to your cart. You can adjust the quantity as needed.
- Review the details of your order.
- Confirm the items in your shopping cart.
- Provide the necessary shipping and billing information.
- Choose your preferred payment method and complete the payment.
- You’ll receive an on-screen notification of your payment transaction status.
- Upon a successful transaction, an order confirmation will be sent to your email shortly
Typically, you can expect your orders to be delivered withing a standard timeframe of 2 to 5 working days from the date of order placement.
Yes, we offer eco-friendly packaging solutions to support sustainable practices. These options may include recyclable materials, biodegradable packaging, and reusable packaging alternatives. Feel free to ask for more details, our team is ready to assist you.
Absolutely, we cater to businesses of all sizes, including those with high shipping volumes. We can discuss bulk pricing and solutions tailored to your specific requirements.
We accept various payment methods, including credit cards, debit cards, bank transfers, and online payment platforms. You can choose the payment method that suits you best during the checkout process.
Yes, we provide tracking information for your orders. You’ll receive tracking number once your order is dispatched, allowing you to monitor its progress until it reached your destination.
WePack.Sg allows for returns and exchanges if you’ve changed your mind about a product. All returns and exchanges due to a change of mind are subject to a 7-day return and exchange policy upon receipt of the order, subject to the following terms and conditions.
- The product must be in its original purchased condition – the packaging must remain sealed, unused, without any alterations, and free from any markings or damage.
- If you bought items as part of a set or a package containing multiple items, you should return the entire set together.
- This return policy is not applicable to items explicitly identified as ineligible for exchange or return.
- Shipping cost associated with the return of the product will not be covered by WePack.Sg.